الشروط والأحكام

These terms apply when you use the Silver Maids Dubai website or book a service through it. Silver Maids Dubai is operated by SILVER MAIDS CLEANING AND TECHNICAL SERVICES L.L.C., a Dubai limited liability company licensed by the Department of Economy and Tourism, Dubai under trade licence number 1493062.

Our office is Office OFF4-48, Ras Al Khor Industrial 2, Dubai, United Arab Emirates. Review the service description, booking summary and these terms before submitting a request. Keep your booking reference for future enquiries.

Choose your service, options, available date and time, location, contact details and payment method. Check the total and accept the terms before submitting. A submitted request receives a booking reference and starts as Pending. The selected time is reserved while we review the request. Your booking is confirmed when its status changes to Confirmed.

All appointment times are shown in Dubai time (Asia/Dubai, UTC+4). Availability depends on the service duration, number of professionals, their working hours and existing reservations. Setting a location or viewing a time slot does not reserve it.

Sign in to My bookings to check the current status. Email notifications, where available, supplement the booking record in your account.

The description of each service explains its scope, inclusions, exclusions and available options. Hourly services are booked for the selected hours and number of professionals. The work that can be completed depends on the condition and size of the premises and the tasks agreed for that appointment.

Bookings are available only within the service areas supported by our location checker. Provide an accurate map pin and full address. If the requested tasks, location or conditions differ from your booking, contact us so we can agree any change to the work, time or price before additional work starts.

If your selected service offers an optional cleaning kit, its cost is shown in the booking summary. If you choose to supply your own materials, please make suitable products and equipment available.

Prices are shown in UAE dirhams (AED). The booking summary sets out the service cost, selected extras, any travel or service fee, applicable discount and total before you submit. Refer to that summary for the price of your booking.

Where a first-booking travel or service fee waiver is offered, eligibility is checked against your signed-in account's booking history.

Promo codes are subject to their stated eligibility, validity and service restrictions. A discount applies only when it is accepted and shown in the booking total. Ask us to clarify any payment or tax question before confirming the service and retain your receipt.

The payment methods currently offered at booking are Cash on arrival, Card on arrival. Select the method you intend to use and follow the instructions shown for your booking.

For cash on arrival or card on arrival, payment is collected when the service is completed. For bank transfer, use the instructions supplied for your booking and include the booking reference.

If we arrange a separate online payment link with you, check the business name, booking reference, AED amount and payment timing before paying. A payment receipt and a booking confirmation are separate records. Contact us if a payment fails or its status is unclear before making another payment.

You may cancel or reschedule online free of charge at least 4 hours before the booked start time. Sign in to My bookings, open the relevant booking and choose the action you need. Less than 4 hours before the start time, or after the service has started, contact us to discuss changes.

You can reschedule a booking online up to 3 times, subject to availability and the change deadline. A rescheduled booking returns to Pending and needs confirmation again.

If we cannot provide the agreed service, we will contact you to discuss another appointment or cancellation. Check My bookings for the recorded status. For late cancellations, access problems or missed appointments, contact us to agree the next steps and any applicable remedy.

Manage your booking or contact our team.

If you have already paid and a service is cancelled, not provided or disputed, contact us with your booking reference and payment receipt. We will review the payment, the service delivered and your applicable consumer rights and explain the outcome.

Where a card refund is due, it is returned through the original payment method. The time it takes to appear depends on the payment provider and issuing bank. We will advise you of the expected processing time when arranging the refund. Cancelling a booking online does not itself initiate a payment-provider refund.

Provide accurate contact details, address, building or villa name, unit number and access instructions. Arrange access at the booked time, including building permissions or parking instructions where needed, and make water and electricity available when required for the agreed work.

Let us know about delicate surfaces, existing damage, hazards, access restrictions, pets or special instructions before work starts. Secure valuables and keep children and pets clear of the working area. We may pause affected work to discuss a safe way to continue.

If you are unhappy with the service, or notice damage, contact us promptly with your booking reference, a description and photographs where available. We will review the circumstances with you and the professional and discuss an appropriate remedy.

These terms preserve the consumer rights and remedies that apply under UAE law, including rights relating to inadequate services or damage. We do not require you to give up those rights by accepting these terms.

Use an email account you control and keep your sign-in codes secure. You are responsible for the accuracy of the information you submit. Our Privacy Policy explains how booking, account, contact and location information is handled.

Read our Privacy Policy.

These terms are governed by the applicable laws of the United Arab Emirates. Please contact us first so we can try to resolve a concern directly. You may also use the relevant consumer protection authority or other remedies available under applicable law.

We may update these terms as our services change. Review the terms presented when making a new booking. Updates apply to future bookings; changes to an existing booking should be agreed with you.